Refund policy

Right of withdrawal
You have the right to cancel a contract agreed with us within fourteen days without giving reasons.

The cancellation period is fourteen days from the day the contract is concluded.

In order to exercise your right of withdrawal, you must contact us
Klara Steindl
Landstrasser Hauptstrasse 33
A- 1030 Vienna
inform you of your decision to withdraw from the contract by means of a clear declaration. You can use the sample cancellation form attached to the order confirmation, but this is not mandatory - just send us an email.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will have all payments that we have received from you, including delivery costs (with the exception of costs that arise from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us ), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have to send the goods back to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract (see contact details above). You bear the direct costs of returning the goods.

Unfortunately, we cannot take back candles that have been badly damaged (not during transport) or even used up (lit).

Withdrawal period
The withdrawal period is 14 calendar days. Within this period you can withdraw from a contract concluded with us without giving reasons. The period begins to run on the day on which you or a third party not acting as a carrier has physical possession of the goods.

Exceptions to the right of withdrawal
There is no right of withdrawal for goods that have been manufactured according to customer specifications or tailored to your personal needs of the customer.

General information
a) Please avoid damaging and contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit.
b) Please do not send the goods back to us freight collect.
c) Please note that the aforementioned letters a-b are not prerequisites for the effective exercise of the right of withdrawal.